We've made every effort to ensure that this website is accessible to as many people as possible. We've followed the best practice accessibility guidelines created by the World Wide Web Consortium (W3C).

We're working hard to make sure that the website works with as many types of adaptive technology as possible and we are continually working on this.

Visually impaired customers

You may need to alter the size and type of font to clearly view the information. For improved visibility you may be able to increase (or decrease) the size of text and alter the choice of font by changing your browser settings. You can change these as follows:

IE users

To alter the font size:

• Go to 'View', choose 'Text Size' and select the appropriate font size e.g. larger

To alter the choice of font:

• Open your 'Internet Options' window by going to 'View' (or 'Tools' if you have it) and scrolling down
• Under History, choose 'Fonts' and select your preferred style, then click 'OK'
• Go to 'Accessibility' within 'Internet Options' and click on 'Ignore font styles/font sizes specified on Web pages'
• When you click 'OK', this should ensure that the page you are viewing now appears with your specifications

Netscape users

To alter font size:

• Go to 'View' and then choose 'Increase Font' as many times as you find necessary for the size you want

To alter the choice of font:

• Go to 'Edit' 'Preferences', 'Appearance', 'Fonts' and choose 'Use my default fonts, overriding document-specified fonts'. This will ensure that the set fonts are ignored by your browser.

If you've got any comments on the accessibility of this website, please contact us on 0845 215 1640.