first:utility Limited ("We" "Us" or "Our") take your privacy seriously. This Privacy Policy explains the steps We take to ensure information about you is kept secure and confidential.

Please read this Privacy Policy carefully. Once you use this web site or our services available via it you will be deemed to have read and consented to the uses of your personal data set out in this Privacy Policy. You will also be deemed to have read and accepted this Privacy Policy and the Web Site Terms and Conditions of use.

If you are a customer of first:utility, you are also deemed to have read and accepted the service terms and conditions, detailed on this website. You must not use Our Web Site or any services available via it if you do not accept this Privacy Policy, the Web Site and service Terms and Conditions.

1. Your Details And The Purposes For Which Information Is Used

We collect information about you from a number of sources in order to provide you with services that you have selected from us. These sources may include:
1. details we require from you when you first open an account
2. from public records such as the electoral register
3. when you subsequently communicate with us or respond to a communication
We use this information for a number of purposes such as:
1. to verify you as a customer in order to provide you with relevant information and services
2. to update or maintain your account details or to communicate with you by letter, email or telephone
We will always let you have a copy of any personal data we have about you should you request it (although we may require an administration fee to cover our costs in providing such data).

2. Passing On Your Details

2.1 We will only pass on personal information about you to third parties to enable Us to provide the services requested by you or with your prior consent. Once you have given consent you can, at any time, ask Us and any relevant third parties to cease passing on your personal information and We/they will cease providing such services to you.
2.2 We may disclose information about you if you breach this Privacy Policy or the Web Site Terms and Conditions. We may also disclose your details if required to do so by law or requested to do so by any Governmental or law enforcement agency.

3. Removing Your Details

3.1 If you have any complaints relating to this Privacy Policy or how we deal with your personal information please contact us at customer.service@firsttelecom.com

4. Security

4.1 Keeping information about you secure is very important to Us. Whilst We strive to protect your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore We cannot ensure or warrant the security of any information you send to us. You include any information via this Web Site at your own risk.

5. Cookies

5.1 By using this Web Site and/or using any services provided via it you agree to the use of cookies. You may at any time request us to stop using cookies by contacting us at customer.service@first-utility.com

All Web Site material is owned by Impello plc. There must be no reproduction of any of this material without the prior consent of Impello plc. Any use of this Web Site or any statement made by a third party or registrant is their opinion and does not represent the opinion of Impello plc.